Returns & Exchanges
At Sanvi Jewels, we want you to be completely enamored with your new jewelry; however, if you are not satisfied, we offer a seamless 14-day return and exchange policy for all unworn items. Please ensure your pieces are returned in their original packaging with all security tags intact to qualify for a full refund.
Initiate Your Request
Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the jewelry in its original velvet box and shipping carton, ensuring all protective padding is included to prevent damage during transit.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 48 hours.
Quality Inspection & Refund
Once our artisans verify the condition of the returned piece, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing