Frequently Asked Questions
Everything you need to know about your Sanvi Jewels experience.
What materials are used in Sanvi Jewels products?
We use high-quality materials including 925 sterling silver, 18k gold plating, and premium grade cubic zirconia to ensure long-lasting shine and durability.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided airtight pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping times and costs vary by destination and are calculated at checkout.
Are your jewelry pieces hypoallergenic?
Yes, all our jewelry is nickel-free and lead-free, making them safe and comfortable for those with sensitive skin.